Privacy Policy

1. Who we are

Newland Haulers ("Newland Haulers," "we," "us") provides truck dispatching and related back-office services to owner-operators and trucking companies ("carriers") in the United States and Canada. This policy explains how we handle personal information collected through our website and while providing our services.

Newland Haulers is a dispatch service. We are not a freight broker, shipper or motor carrier.

2. Information we collect

Information you give us

When you fill out our Carrier Sign-Up form, call, text or email us, you may provide:

• Contact details: your name, company name, phone number, email address, preferred contact method and best time to call.
• Business and authority details: MC and USDOT numbers, authority age and factoring information.
• Equipment and preferences: truck and trailer type, trailer length, number of trucks, current ZIP or postal code, target rate, home-time preference and preferred lanes.
• Documents: files you upload or send us, such as your operating authority, W-9, certificate of insurance and notice of assignment. These can contain sensitive information such as a taxpayer identification number.
• How you heard about us and anything else you choose to tell us.

Information collected automatically

• Sign-up records: when you submit the form, we record the date and time, your IP address and that you agreed to be contacted. We keep this as a record of your consent.
• Server logs: like most websites, our hosting provider automatically logs basic technical information such as IP address, browser type and pages requested, for security and to keep the site running.

We do not use advertising trackers or analytics tools on this website.

3. How we use your information

• To review your sign-up, contact you and set you up as a dispatch client.
• To find, negotiate and book loads that match your equipment, lanes and preferences.
• To complete carrier setup packets, rate confirmations, invoices and other load paperwork on your behalf.
• To coordinate payment, including with your factoring company.
• To send you load offers, updates and service messages by phone, text or email.
• To keep records, protect against fraud and spam, and meet legal and tax obligations.
• To improve our services and understand how carriers find us.

4. Text messages (SMS)

By checking the consent box on our form, you agree that Newland Haulers may contact you by phone call, text message and email about our logistics services, including load offers, dispatch updates and account messages. We need this consent to respond to an online sign-up. If you'd rather not give it, you can call us instead at (469) 225-9159.

• Frequency: message frequency varies with your loads and requests.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opt out: reply STOP to any text at any time to stop receiving texts. We may send one message confirming you've opted out.
• Help: reply HELP or call us at (469) 225-9159.

We do not sell, rent or share your mobile phone number or text-messaging consent with third parties or affiliates for their marketing purposes.

5. When we share your information

We share your information only as needed to provide our services, or as described below:

• Freight brokers and shippers you choose to haul for, so they can set you up as a carrier and pay you. This typically includes your company name, MC/DOT numbers, contact details, insurance certificate and W-9.
• Your factoring company, if you use one, so that load paperwork and payments go to the right place.
• Service providers that help us operate, such as our website host, email provider, phone and texting services, and load boards. They may use your information only to provide services to us.
• Legal reasons: when required by law, subpoena or government request, or to protect the rights, property or safety of Newland Haulers, our clients or others.
• Business transfers: if our business is sold or merged, your information may be transferred to the new owner under the same protections.

We do not sell your personal information.

6. Cookies & outside services

Our website does not set its own cookies. To display our pages, your browser loads fonts from Google Fonts and an animation library from Cloudflare's cdnjs service. These providers receive your IP address and browser details when the files load, and they handle that information under their own privacy policies.

7. How long we keep your information

We keep sign-up information and documents while you are a client, and for as long as needed afterward for records, tax, legal and dispute purposes. Records of your contact consent are kept as long as needed to show that consent. If you sign up but don't become a client, we delete your uploaded documents within a reasonable time unless you ask us to keep them. You can ask us to delete your information at any time (see below).

8. How we protect your information

We use reasonable safeguards to protect your information. Sign-ups and uploaded documents are stored in a private location on our server that cannot be opened from the internet, and our website uses an encrypted (HTTPS) connection. Access is limited to the people who need it to serve you. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Your choices & rights

• Access and correction: ask for a copy of the information we hold about you, or ask us to correct it.
• Deletion: ask us to delete your information. We may keep some records where the law requires it or to complete paperwork for loads already hauled.
• Stop contact: reply STOP to texts, ask us to stop calling, or use the unsubscribe option in our emails.

Depending on where you live, including certain U.S. states and Canada, you may have additional privacy rights under local law. To make any request, contact us using the details below. We will respond within the time required by applicable law and may need to verify your identity first.

10. Children

Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The new version will be posted on this page with an updated effective date. If we make significant changes, we will let active clients know.

12. Contact us

Questions or requests about your privacy? Contact Newland Haulers: